DESCRIPTION
The primary responsibility of the role is to perform a variety of tasks related to content for the eBooks catalog on Amazon. This could involve tasks such as validating the description of the place, people and terms in the ebook and approving the quality. Quality standards are high for the process since it directly impacts the customer experience. The roles and responsibilities may expand to fixing metadata, images in the book, checking the quality inside the book validating the conversion of the physical book to digital format, performing checks to verify the user experience on Kindle devices and related tasks. The associate will be required to use software and/or tools for these tasks and data capture on a daily basis.
The tasks will be primarily repetitive in nature and will require the individual to make judgement-based decisions, keeping in mind the guidelines provided.
Key Measurement Criteria:
- SLA Compliance
- Productivity
- Quality
- Average Handle Time
- Job Knowledge
Others:
- Ownership
- Attitude
- Attendance
- Team Players (Contribution to Team Targets, Knowledge sharing etc)
The tasks will be primarily repetitive in nature and will require the individual to make judgement-based decisions, keeping in mind the guidelines provided.
Key Measurement Criteria:
- SLA Compliance
- Productivity
- Quality
- Average Handle Time
- Job Knowledge
Others:
- Ownership
- Attitude
- Attendance
- Team Players (Contribution to Team Targets, Knowledge sharing etc)
BASIC QUALIFICATIONS
· Good English communication
· Strong knowledge of literature
· Content editing knowledge is a plus.
· Graduate in any stream
· Strong knowledge of literature
· Content editing knowledge is a plus.
· Graduate in any stream
